Refund and Returns Policy
Welcome to shirtspf.com (“we,” “our,” or “us”). We strive to provide high-quality sun protection clothing and excellent customer service. This Refund and Returns Policy outlines the process and conditions for returning products purchased on our website.
1. Return Eligibility
- Condition: Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
- Timeframe: Requests for returns must be made within 30 days from the date of delivery.
2. How to Initiate a Return
To return a product:
- Contact Us: Email us at HANNstarTECH@outlook.com with your order number and reason for the return.
- Ship the Item: Send the item back to us using the address provided in the return instructions. Ensure the item is securely packaged to prevent damage during shipping.
3. Refunds
- Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
4. Non-Returnable Items
The following items are not eligible for return:
- Final Sale Items: Items marked as final sale cannot be returned.
- Used or Damaged Items: Items that have been used, worn, or damaged after receipt.
5. Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original product for a refund and place a new order on our Site.
6. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Email: HANNstarTECH@outlook.com